Privacy Policy

NX Digital ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights you have regarding your personal data.

By using our website or contacting us, you agree to the practices described in this Privacy Policy.

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Who we are

NX Digital is a sole trader business providing services including:

• Website design and development

• Marketing support

• Social media management

• Graphic design

• Print products

• Bookkeeping and accounting services through trusted partners

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For the purposes of UK data protection law, the data controller is:

Nick
NX Digital
Email: contact@nxsa.co.uk

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Information we collect

Depending on how you interact with us, we may collect the following information.

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Information you provide

This may include:

• Your name

• Business name

• Email address

• Telephone number

• Postal or delivery address

• Billing information

• Information submitted through contact forms

• Project information

• Files you upload, including logos, artwork, branding assets, images and documents

• Information provided during enquiries, consultations or support requests

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Information collected automatically

When you visit our website, we may automatically collect information including:

• IP address

• Browser type and version,

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referral source

• General location information derived from your IP address

• Website usage information collected through cookies and analytics technologies

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How we collect information

We collect information when you:

• Visit our website

• Complete a contact form

• Request a quotation

• Purchase products or services

• Upload files for a project

• Communicate with us by email

• Request customer support

• Make a payment

• Use our website through cookies and similar technologies

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How we use your information

We use personal information to:

• Respond to enquiries

• Provide quotations

• Deliver products and services

• Process orders

• Create and manage websites

• Produce design and print work

• Deliver bookkeeping and accounting services through our trusted partners

• Process payments

• Communicate throughout a project

• Provide customer support

• Improve our website and services

• Monitor website performance using analytics

• Meet our legal and regulatory obligations

• Prevent fraud and protect our business

We only collect information that is relevant to the services you request.

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Bookkeeping and accounting services

Where you request bookkeeping or accounting services, we may share relevant information with our trusted bookkeeping and accounting partners where necessary to deliver those services.

Information is only shared where required for the provision of those services and is handled in accordance with applicable data protection laws.

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Payments

Payments made through our website are processed securely by Stripe or GoCardless.

NX Digital does not store or have access to your full payment card details.

Please refer to Stripe's/GoCardless' own Privacy Policy for information about how they process payment information.

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Website hosting

Our website is hosted using Wix.

When you submit information through our website, including contact forms and file uploads, your information may be securely processed through Wix's infrastructure to enable us to receive and manage your enquiry or project.

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Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects information such as:

• Pages visited

• Time spent on the website

• Device information

• Browser information

• Approximate location

• Traffic source

This information helps us improve the performance, usability and effectiveness of our website.

Google Analytics does not identify you personally.

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Cookies

Our website uses cookies and similar technologies to provide core website functionality, improve performance and understand how visitors use the site.

Cookies may be used for:

• Essential website functionality

• Security

• Performance monitoring

• Website analytics

• Remembering preferences

You can control cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

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Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on one or more of the following lawful bases for processing personal information:

Contract

Where processing is necessary to provide a product or service you have requested.

Legitimate interests

Where processing is necessary to operate and improve our business, provide customer support, prevent fraud, improve our website and communicate with customers, provided these interests do not override your rights.

Legal obligation

Where we are required to retain or process information to comply with legal or regulatory obligations.

Consent

Where you have given consent, such as accepting non-essential cookies where applicable.

You may withdraw consent at any time where consent is the lawful basis for processing.

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Who we share information with

We only share information where necessary.

This may include:

• Wix (website hosting and website infrastructure)

• Stripe (payment processing)

• GoCardless (payment processing)

• Google (website analytics and business services)

• Our bookkeeping and accounting partners, where you request those services

• Professional advisers where required

• Regulatory authorities where required by law

We do not sell your personal information to third parties.

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International transfers

Some of the organisations we work with may process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place so your information continues to receive an appropriate level of protection in accordance with UK data protection law.

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Data security

We take appropriate technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

While no method of transmission over the internet can be guaranteed to be completely secure, we work with reputable service providers and follow recognised security practices to help protect your information.

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How long we keep information

We only keep personal information for as long as necessary.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

For example, we may retain:

• Customer records for the duration of our working relationship

• Accounting records for the period required by law

• Website enquiries for a reasonable period to allow us to respond and manage future enquiries

• Project files while providing services and for an appropriate period afterwards for support purposes

When information is no longer required, it will be securely deleted or anonymised.

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Your rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where applicable

• Request restriction of processing

• Object to certain types of processing

• Request transfer of your information where applicable

• Withdraw consent where consent has been relied upon

To exercise any of these rights, please contact:

contact@nxsa.co.uk

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Complaints

If you have concerns about how your personal information has been handled, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Third-party websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites operated by others. We recommend reviewing their privacy policies before providing personal information.

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Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The latest version will always be available on this page, together with the date it was last updated.

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Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: contact@nxsa.co.uk