Online Store Terms, Cancellations & Returns

These Terms apply to all products purchased through the NX Digital online store at https://nxdigital.co.uk.

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By placing an order, you confirm that you have read and accepted these Terms.

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These Terms should be read alongside our Privacy Policy and Website Terms of Use.

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About us

NX Digital is a sole trader business.

If you have any questions about these Terms, please contact:

Email: contact@nxsa.co.uk

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Products

All products sold through our online store are produced specifically for each customer.

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Many products are personalised using your branding, logos, colours, text or artwork, while others are designed entirely to your specification.

Product photographs, mock-ups and examples are provided for illustrative purposes only.

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Although we make every effort to reproduce colours accurately, colours displayed on screens may differ slightly from the finished printed product due to differences in monitors, mobile devices, printing processes and materials.

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Placing an order

Once you place an order, you will receive confirmation that we have received it.

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This confirmation does not constitute acceptance of your order.

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We reserve the right to decline or cancel an order where necessary, including where:

• A product is unavailable.

• Pricing errors have occurred.

• Required information has not been provided.

• The requested artwork breaches these Terms or applicable law.

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Production will normally begin once payment has been received and, where applicable, artwork has been approved.

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Artwork and customer content

Where products require branding, artwork or other personalised content, you are responsible for supplying accurate information.

By uploading or providing any files, you confirm that:

• You own the content or have permission to use it.

• Its use does not infringe the rights of any third party.

• The content does not breach any applicable laws.

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NX Digital reserves the right to refuse artwork or content that we reasonably believe is unlawful, offensive, defamatory or infringes the intellectual property rights of others.

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Design proofs

Where applicable, we will provide a digital proof before production begins.

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The proof is your opportunity to carefully check every aspect of the design, including:

• Spelling

• Grammar

• Names

• Contact details

• Website addresses

• Email addresses

• Colours

• Images

• Layout

• Sizing

• Any other information contained within the artwork

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Production will not begin until we receive your approval.

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Artwork approval

Approval of a proof confirms that you are satisfied with the artwork and authorise us to begin production.

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Once approval has been received, responsibility for any errors present within the approved artwork passes to you.

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NX Digital cannot accept responsibility for spelling mistakes, incorrect contact information, layout issues or other errors that were visible on an approved proof.

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Production times

Estimated production and delivery times are shown on individual product pages where applicable.

Production times begin once:

• Payment has been received; and

• Artwork has been approved, where a proof is required.

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Production times are estimates and may occasionally vary due to supplier delays, courier issues or circumstances beyond our reasonable control.

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Delivery

Delivery times are estimates only and are not guaranteed.

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Where multiple products are ordered together, we may choose to dispatch them together once all items are ready.

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Risk in the goods passes to you upon delivery.

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Please inspect your order as soon as reasonably possible after receiving it.

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Cancellations

You may cancel your order at any time before approving your artwork proof.

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If no design work has been carried out, you will receive a full refund.

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If design work has already been completed before cancellation, we reserve the right to deduct reasonable design charges from your refund to reflect the work already undertaken.

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Once artwork has been approved and production has begun, orders cannot normally be cancelled.

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Returns and refunds

As the majority of our products are personalised or produced to your individual specifications, they are exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations 2013.

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For this reason, we cannot accept returns or provide refunds simply because you have changed your mind after approving your artwork or once production has begun.

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This does not affect your statutory rights.

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If your order arrives damaged, contains a manufacturing fault, or differs materially from the approved artwork due to an error on our part, please contact us as soon as possible so we can investigate and, where appropriate, arrange a replacement, repair or refund.

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Faulty or damaged products

If you believe a product is faulty or has been damaged during delivery, please notify us within a reasonable time of receiving your order.

We may request photographs or other information to help assess the issue.

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Where we determine that a product is faulty due to a manufacturing or production error, we will provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.

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Intellectual property

All website content, product designs, graphics and branding created by NX Digital remain our intellectual property unless otherwise agreed in writing.

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Client logos, trademarks and branding remain the property of their respective owners.

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Limitation of liability

To the fullest extent permitted by law, NX Digital shall not be liable for indirect or consequential losses arising from the purchase or use of our products.

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Nothing within these Terms excludes or limits liability where such exclusion would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

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Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, suppliers or legal obligations.

The latest version will always be published on this page together with the date it was last updated.